Privacy Policy

We at “Creatum Software Ltd” (here after in this policy called “Modulus” or “Modulus Retail”) strive to provide excellent service to you, our customers and business partners while building enduring relationship with you. We take the issue of your privacy very seriously. This makes us work towards ensuring that policies and procedures are in place to not only help your business, but to do so in a way, which is respectful to your rights. To achieve these goals, we occasionally need information about you when you visit our sites.

This policy covers how Modulus collects, uses and protects the information we gather through your use of the Modulus Software products, Modulus Retail Website (defined below) and in connection with off-line communications.

Please read the below privacy policy to understand our perspective regarding the personal data and how we manage it.

How we collect your personal information

The information we collect about you or you give us may include your name, email, organisation/company, phone number, IP address, profile (covering personal and professional information) and links to your professional profiles available in the public domain e.g. LinkedIn, Twitter, Business Facebook or corporate website as part of hiring needs in our group companies and to provide our services.

We collect personal information from you on various occasions that may include any of the below but not limited to the following:

when we interact with you as a customer or prospective customer;
when you visit our website;
when you register as an end-user of our services and an account is created for you;
when you contact us for help;
when you participate in discussion boards or other social media functions
when you attend our events/ conferences; and
when you report a problem with our site.

How we use your information

Modulus Retail uses the personal data provided and also collects data through the sites for a variety of business purposes:

to revert to your queries and requests
to suggest and recommend our products or services that may interest you
to help us identify you and any accounts that you have with us
to share our updates and activities on the sites and changes in any Modulus Retail Policy.
to measure the effectiveness of marketing we serve to you and to deliver relevant promotions to you
process payment for products or services purchased by you
to take care of our site and for internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes
to make our site safe and protected
for purposes disclosed at the time you provide your personal data or otherwise with your consent

Information we share

Disclosure of your information inside and outside of the EEA

There are certain third-parties we work with to help us to delivery to you the best service we can. To achieve this, we will share your personal information with:

Microsoft Azure, our hosting partner. We use Microsoft Azure, a top tier data hosting service, to host our service.
Hubspot, the third-party customer relationship management tool we use. Hubspot gives us the ability to personalise some content for different user groups. If you sign up for our blog or any other notification, we will store your details securely in our Hubspot account. Hubspot is a US company which has certified under the EU-US Privacy Shield framework.
our support team in India who may use to address any support queries you raise. Our Indian team has agreed to standard data protection obligations prescribed by the European Union to ensure that your data is held in accordance with EU data protection standards.
business partners, suppliers and sub-contractors for the provision of the Modulus Retail service to you.
analytics and search engine providers that assist us in the improvement and optimisation of our site.

Non-disclosure of your personal information to third-parties:

We will never give or sell your personal information to any outside company for its use in marketing or solicitation when you provide your personal information to Modulus Retail (such as name, address, phone number, email and company name).
we will not provide any of your personal information to any third-parties without your specific permission, except as termed in this Policy.
we may share non-personal data, such as collective user statistics, statistical data, and usage data with third-parties

Disclosure of your personal information to third parties:

if we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer
if Modulus Retail and considerably all its assets are acquired by a third-party, in such case, the personal data held by us about our customers will be one of the conveyed assets.
if we are under a situation to disclose or share your personal data to comply with any legal obligation, or to guard the rights, property or security of Modulus , our customers, or others or in order to implement or apply website terms and other agreements. Such sharing of information with other organisations is only for the purpose of fraud protection and risk reduction.

Security Measures

How we protect personal data

We will maintain the privacy of your personal information and it will be used only to support customer relationship of Modulus Retail with you. Moreover, internal practices help protect your privacy by limiting employee access to use of customer information.

Modulus Retail has implemented various security features to prevent unauthorised release of or access to personal information. We have created awareness programmes on importance of data privacy and on the confidentiality of customer data. Modulus Retail will take appropriate action against any employee who fails to acknowledge these facts or adhere to the obligatory standards of conduct.

Secured servers are used by our company to ensure proper data storage. Information on transactions including Personally Identifiable Information of Customers and their consumers is kept encrypted at rest.

Your Rights

You retain the right to request us to refrain from processing your data for the purposes of marketing. To exercise such right, you may reply to any information we send you, detailing your request that we refrain from sending any marketing correspondence, or you can exercise this same right by contacting us electronically via email at dpo@modulusretail.com. If at any time we intend to use your data for such marketing purposes, however, it is standard practice for us to make you aware in advance of collecting such data.

We may at times provide links on our Website to third party websites, including without limitation those owned or managed by our partner networks, affiliates or advertisers. These websites have separate privacy policies, and we, therefore, cannot accept any responsibility for the content. As such, choosing to follow these links is a choice you make at your own risk, and we advise that you check these websites’ individual privacy policies before submitting any personal data.

You retain at all times the right to access/amend/delete any Personal Data we hold about you or to exercise your right of data portability or to object to, or restrict, the purposes for which your Personal Data is processed on certain grounds. You may exercise this right by making a request in accordance with Data Protection Laws, by emailing dpo@modulusretail.com.

You undertake to notify your Users of this privacy policy and of their rights under the Data Protection Law. We will provide you with reasonable assistance to enable you to comply and respond to a request, query or complaint from a User in relation to their Personal Data.

How Long We Keep Your Personal Data

We will keep your Personal Data for the duration of the Service and we may keep your and your Personal Data for a further 30 days past the end of the service to ensure a seamless return if you should decide to restart the service, in accordance with your instructions or for such periods as may be required by law.

Personally Identifiable Information of Customer consumers is automatically removed in 30 days after order shipment.

Changes to Policy

If any changes are made to our policy in future, it will be posted on this page and you will be informed about this appropriately over e-mail. Please regularly check our website to see if any updates or changes have been made to our privacy policy.

Contact

We hope that we have shared with you all the information you need, in the event that we haven’t, or if you have any questions then please do not hesitate to reach us out on hello@modulusretail.com